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Refund Policy

Last Updated: July 2025

Because all Foundry Engraving products are custom-made to order, our refund policy reflects the personalized nature of our work. Please read this policy carefully before placing your order.

Custom Orders — General Policy

All sales of custom laser-engraved products are final once production has begun. We do not accept returns or issue refunds for custom orders that have been engraved as approved.

Proof Approval

A digital proof is sent for your approval before we begin engraving. Please review your proof carefully — including spelling, layout, design placement, and sizing. Once you approve your proof, we proceed with production based on that approval. Foundry Engraving is not responsible for errors in approved proofs.

Errors Made by Foundry Engraving

If your order was engraved incorrectly due to an error on our part (not matching your approved proof), we will remake your order at no cost or issue a full refund. Please contact us within 5 business days of receiving your order with photos of the issue.

Damaged Items

If your order arrives damaged due to shipping, please contact us within 48 hours of delivery with photos. We will work with you to file a carrier claim and arrange a replacement or refund as appropriate.

Customer-Provided Items

Foundry Engraving is not responsible for damage to customer-provided items resulting from the engraving process. The $5.00 risk fee collected on all customer-provided items is non-refundable. By submitting your item, you acknowledge and accept this risk.

Cancellations

Orders may be cancelled before proof approval for a full refund. Once a proof has been approved and production has begun, cancellations are not accepted and no refund will be issued.

Non-Refundable Items

The following are non-refundable under any circumstances:

  • Rush processing fees

  • Risk fees on customer-provided items

  • Orders where the customer approved an incorrect proof

How to Request a Refund or Remake

To request a refund or order remake, please contact us within 5 business days of receiving your order:

📧 foundryengraving@gmail.com 📞 912-674-1144

Please include your order details and photos of the issue. We will respond within 2 business days and work with you to make it right.

Contact Us

Foundry Engraving 11018 Blacktail Loop Pensacola, FL 32526 foundryengraving@gmail.com 912-674-1144

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